Refund Policy

14-day hassle-free returns

If you are not happy with your Keep Card for any reason, we offer a full refund within 14 days of delivery — even if the product has been opened or used. No questions asked.

How to request a refund

1. Contact us on WhatsApp or email hello@keepcard.ae within 14 days of receiving your order.
2. We will arrange a free pickup from any UAE address.
3. Once we receive the item, your refund is processed within 3–5 business days back to your original payment method (or refunded in cash if you paid Cash on Delivery).

What qualifies for a refund

• Unused or used Keep Card items in any condition
• Defective or damaged items (we will replace at no cost)
• Wrong item delivered (we will replace immediately and refund the original)

What does not qualify

• Requests made more than 14 days after delivery
• Bulk corporate orders over 20 units (handled case-by-case — contact us)

Refund processing time

UAE bank cards: 3–5 business days after we receive the returned item.
Apple Pay / digital wallets: 1–3 business days.
Cash on Delivery: refunded in cash on the pickup visit, or by bank transfer if you prefer.

Need help?

Reach our UAE-based support team on WhatsApp or email hello@keepcard.ae. We reply in under 2 hours during business hours (9am–7pm, Sun–Thu).